Position Overview: As a Store Supervisor in a Business-to-Business (B2B) firm, your primary responsibility is to ensure the efficient operation and management of the store. You will be responsible for supervising a team of store employees, coordinating with vendors, and ensuring customer satisfaction. Your role is crucial in maintaining a smooth workflow, optimizing inventory levels, and meeting sales targets.

Key Responsibilities:

1. Team Supervision:

   • Supervise and coordinate the activities of store personnel, including hiring, training, scheduling, and performance evaluation.
   • Foster a positive work environment, provide guidance and support to the team, and address any issues or conflicts that arise.

2. Inventory Management:

   • Oversee inventory control processes, including receiving, stocking, and replenishing merchandise.
   • Implement effective inventory management strategies to optimize stock levels, minimize shrinkage, and ensure product availability.

3. Customer Service:

   • Ensure excellent customer service standards are maintained by all store employees.
   • Address customer inquiries, concerns, and complaints promptly and professionally.
   • Foster strong relationships with key B2B clients, understand their needs, and provide appropriate solutions.

4. Store Operations:

   • Ensure the store is clean, organized, and properly maintained at all times.
   • Implement and enforce standard operating procedures (SOPs) for store operations.
   • Monitor sales performance and develop strategies to achieve or exceed sales targets.
   • Analyze sales and inventory data to identify trends and make data-driven decisions.

5. Vendor Management:

   • Collaborate with suppliers and vendors to ensure timely and accurate delivery of products.
   • Negotiate favorable terms, pricing, and promotions with vendors to maximize profitability.
   • Evaluate and select new vendors based on quality, cost, and reliability criteria.

6. Health and Safety:

   • Maintain a safe and healthy work environment for employees and customers.
   • Ensure compliance with health and safety regulations and company policies.

Qualifications and Skills:

• High school diploma or equivalent; a degree in business administration or related field is a plus.
• Proven experience in retail or store management, preferably in a B2B setting.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent interpersonal and communication skills.
• Proficient in inventory management and point-of-sale (POS) systems.
• Analytical mindset with the ability to interpret sales and inventory data.
• Attention to detail, organized, and capable of multitasking.
• Knowledge of health and safety regulations and loss prevention strategies.